Every customer contact is assigned a unique
CONTACT NUMBER in our
database. The CONTACT NUMBER is not a telephone number. When we
receive samples for analysis, our first task is to use the
information provided on the lab request form to determine the
customer's CONTACT NUMBER.
Once we type that in, the system automatically retrieves all the
customer's information from our database.
If you are an existing contact and
your information has not changed, you can write your CONTACT NUMBER in the Contact Number field on the lab request form and no
other information is necessary. Here's an Example.
Just in case you write the wrong number, you should write your basic
information on at least one of the lab request forms so we can
determine that the information in our database matches the number
provided by you. After that, you can complete the Send Report
To section of every lab request form by simply writing in your
CONTACT NUMBER in the field provided.
Note: Every person has
their own CONTACT NUMBER. Two people from the same company
will have two different numbers. Do not borrow someone
else's number. If the CONTACT NUMBER on the form is not
related to the other information on the form, then we will
assume it's a mistaken number and ignore it. But if the
CONTACT NUMBER is for the same company, just a different person,
we will assume the report is supposed to go to the person
matching the contact number. This happens frequently when
all the reports for a facility go to a central safety officer,
but the person monitored puts their name in the Send Report To