WEB STORE FAQs
The new "store" is a shopping cart, not a
separate store. You shop inside the assaytech.com site. When
you select an item, the item is added to your shopping cart and you
continue shopping inside of the assaytech.com site.
In the old site, the store was a separate website that popped up inside of the Assay website.
|Where do I go to buy?|
If you know what you want to buy, go to
the Price List.
If you want more information before you buy, go to the Product Descriptions.
|Why shop online?|
We offer a 10% discount
on most of our products when you buy them online.
But when you need help, our customer service representatives are available at 800-833-1258 Option 4 or email@example.com .
|Is it Secure? The address is still http://www.assaytech.com?|
The shopping cart is secure. The main address of the website does
not change because we use "Frames" to build our site. What
that means is the top of the site never changes, but the bottom section
of the page changes from webpage to webpage. It is possible to
look at the code for the shopping cart page to see the "https" address,
but out shopping cart guarantees:
If you have forgotten your password, there is a mechanism for password
recovery. You enter your email address and the system will email
you a link. Click on the link and it'll open up a new browser
window. Enter your new password. Close the window (Don't try
to get into your order from this window), go back to your order, and
login with your new password.
If you do not receive this email, it's possible:
In either case, the password recovery will not give you an error. We have requested an improvement to this mechanism from the store manufacturer. We apologize for this. Please contact us at 800-833-1258 Option 4 and we will help you right away. Our customer service people can't give you your old password, but they can give you a new one. You can change the password to something you find easier to remember later in your account settings.
In all cases, you can always contact us. Our customer service department can assist you.
|Why can't I buy active sampling media (Tube and Cassettes) and rent pumps online?|
We have found customers frequently need
assistance when it comes to active sampling. They are much better
off talking with one of our customer service agents to make sure they
get the right media, pumps, understand what flow to sample at, and
maximum volumes. So we ask that you contact us at 800-833-1258
Option 4 and let us help you.
For diffusive monitors (badges), many customers know exactly what they want and just simply need a place to buy them. So buying online works well for them. If you need assistance with choosing the correct badge, go to our Online Guide or call our Customer Service Department. Since we have 3 different badges that will collect 'organic vapors', customers sometimes need assistance making the best choice for their environment.